Delete Your Account

How to delete your account (in the app)

1. Open the Proppely mobile app and sign in with the account you want deleted.
2. Go to Profile → Delete account (or Privacy & Security → Delete account).
3. Review what is deleted vs kept. If you are the only owner or billing owner of a brokerage workspace, transfer ownership first (Settings → Team on the web).
4. Confirm by typing your email and password, then tap Delete my account.

This deletes your personal Proppely login. It does not wipe brokerage properties, leases, or accounting records that the workspace must retain.

Or request deletion by email

1. Email privacy@proppely.com from the email address on the account.
2. Use the subject line Account deletion request and include your full name, account email, organization name if applicable, and a clear statement that you want the account deleted.
3. We will verify the request and process deletion within 30 days of verification.

You may also use proppely.com/contact.

Connected Gmail or Outlook

To unlink a connected mailbox without deleting your Proppely account, go to Inbox → Unlink, or Settings → Integrations → Email. Unlinking revokes the provider token and deletes Proppely's stored copies of that connected mailbox.

This does not delete mail inside Gmail or Outlook. Native Proppely organization mail delivered through SES stays in the organization workspace.

Deleting your Proppely login also disconnects every Gmail or Outlook mailbox linked to that user, revokes those tokens, and erases those stored copies. Unlink first if you want to drop the mailbox and keep the account.

Data that is deleted

When your personal Proppely user account is deleted, we delete or irreversibly de-identify data tied to that account, including where applicable:

• Profile information (name, email, phone, title)
• Login credentials and authentication settings
• App preferences, notification tokens, and device trust records
• Personal messages and AI assistant chat history for that user
• Uploaded personal files that are not required business records
• Connected Gmail or Outlook OAuth tokens
• Stored copies of that user's connected mailbox threads

Data that may be kept (and for how long)

Some information may be retained when required for legal, security, tax, accounting, or legitimate business purposes:

• Financial and transaction records (rent payments, invoices, ledgers, tax-related records) — retained as required by law, typically up to 7 years.
• Signed legal documents and audit trails (leases, e-signature certificates) that other parties rely on — retained for the applicable statute of limitations or contractual retention period.
• Organization / property management data owned by a brokerage (properties, units, tenant records managed for that org) — not deleted solely because one team member deletes their login; the org owner must request org-level deletion separately.
• Fraud, security, and abuse logs — retained for a limited period as needed to protect the Service (typically up to 12 months).
• Backups — may persist for a short backup cycle (typically up to 90 days) before being purged in the ordinary course.

Delete some data without deleting your account

Yes. You can request deletion or correction of specific personal data without closing your account:

1. Unlink Gmail or Outlook through Inbox → Unlink, or Settings → Integrations → Email, to revoke access and delete Proppely's stored mailbox copies.
2. Update or remove editable profile fields in Settings in the Proppely app or website where available.
3. Email privacy@proppely.com describing the data you want deleted (for example: a phone number, uploaded photo, or message thread).
4. We will respond within 30 days of a verified request, subject to the same legal retention limits described above.

Contact

Privacy team: privacy@proppely.com
Proppely LLC, 1333 Monroe Street, Hollywood, FL 33019
See also our Privacy Policy, Google User Data policy, Connected Mailboxes terms, and Security page.